In the event that changes of driver status occur which affect eligibility of membership, the driver will be suspended, unless renewed approval can be obtained under special conditions.
Circumstances when members may be suspended are for any breach to Co Wheels terms and conditions, such as:
- Having an outstanding balance on the account
- Received a traffic violation notification which needs a licence to be rechecked
- Suspected of misuse of the service and a breach to our membership requirements where members have done any of the following in the vehicle:
- to be used to smoke in
- to be used to carry passengers or cargo for remuneration (it is however permitted to share the cost of hire with passengers);
- to be used to propel or tow any vehicle, trailer or other object without the prior written agreement of the service provider;
- to be used to take part in any race,rally,pace-making,trials,speed testing or other contest;
- to be used for motor trade use;
- to be used while the driver is under the influence of alcohol, drugs, or any other substance impairing their consciousness or ability to react;
- to be used in contravention of any traffic regulations – note that committing any traffic offence, other than those listed in section 11.1.3 of our terms and conditions is a violation of the membership agreement;
- to be driven by any other person (including any other User) who has not first been authorised by the Service Provider and added to the Service Provider Agreement;
- to drive or be driven outside England, Scotland, and Wales without permission and documentation from the Service Provider;
If your account has been suspended you can contact our customer services on 0191 375 1050 or email info@co-wheels.org.uk to discuss your account.