Locking issues
Firstly, check that you have switched the car OFF with the START/STOP button. If the car dashboard says 'READY', the car is still ON so won't lock.
If you cannot lock the vehicle, please call our customer service team on 0191 375 10 50 for assistance.
Unlocking issues
If the card doesn't work by holding close to the reader or away from the reader, please contact a member of our Customer Service Team on 0191 375 1050 and we can troubleshoot the issue.